PRIVACY POLICY & TERMS OF USE

PRIVACY POLICY

1. The type of personal information we collect
2. What we do with the information we gather
3. Who we share your personal data with
4. How we store your personal information
5. How we use cookies
6. Third Party Links
7. Controlling your personal information

TERMS OF USE

1. Uses
2. Limitation of liability
3. Suspension and termination

PRIVACY POLICY

This privacy policy sets out how Osborne Plumbing and Heating Services LTD uses and protects any information that you give to Osborne Plumbing and Heating Services LTD when you use this Webpage.

Osborne Plumbing and Heating Services LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Webpage you can be assured that it will only be used in accordance with this privacy statement.

Osborne Plumbing and Heating Services LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23rd February 2023.

The type of personal information we collect

We may collect and process the following information:

• Your Name
• Contact information including, contact number, address, email address and call recordings*
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

*Calls to the numbers on this page and associated pages will be recorded; you will be made aware of this prior to the call being connected to us. If you do not wish for a call to be recorded you must terminate the call.

What we do with the information we gather

Most of the personal information we process is provided to us directly by you and we may use it for one of the following reasons:

• Internal record keeping;
• To carry out our obligations arising from any contracts or service agreements entered into between you and us and to provide you with the information, products and services that you request from us;
• We may periodically provide you with information about other goods and services we offer that are similar to those that you have enquired about;
• To ensure that content from our Webpage and services is presented in the most effective manner for you and for your computer;
• To respond to enquiries, complaints and disputes.

We may share your personal data with

• Our suppliers, services providers and sub-contractors including other companies in our group, who perform certain business services for us and act as “processors” of your personal data;
• Where applicable, to debt collection agencies for the purpose of collecting any monies due to us arising from a contract with you;
• To successors in title or replacement operators of all or part of our business.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting us;
• It is necessary to respond to your enquiry and also for the performance of any contract or service that you enter into with us (contractual obligation and legitimate interest).

How we store your personal information

We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. This time period will vary between different types of data.

When determining the relevant retention periods, we take into account the following factors among others:

• Legal obligation(s) under applicable law to retain data for a certain period of time;
• Statute of limitations under applicable law;
• Potential or actual disputes; and
• Guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

How we use cookies

We may use cookies on this Webpage. A cookie is a small data file that is placed onto your computer or mobile device to automatically collect information about how a Webpage or application is used; they help remember who you are and information about your visit. Cookies can help to display the information on a Webpage in a way that matches your interests. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Webpage.

Third Party Links

Our Webpage may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for information collected by these third parties. Please check these policies before you submit any personal data to or use these websites.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998/GDPR 2018. If you would like a copy of the information held on you please write to the Data Compliance Manager, Osborne Plumbing and Heating Services LTD on the details provided below.

Osborne Plumbing and Heating Services LTD,
43 Bushy Close
Romford
RM1 4WL

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address. We will promptly correct any information found to be incorrect.

If you wish to make a complaint about how your personal information has been processed you may lodge a complaint directly in writing to the Data Compliance Manager, Osborne Plumbing and Heating Services LTD, 43 Bushy Close, Romford, RM1 4WL.

We may ask you for proof of your identity so that we can check that any information we disclose is only provided to the authorised party.

This policy may be updated from time to time.

Any changes we make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Last updated 23rd February 2023

TERMS OF USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBPAGE

These terms tell you the rules for using this Webpage. By using this Webpage, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use this Webpage.

Uses

You may use our Webpage only for lawful purposes. You may not use our Webpage in any way that breaches any applicable local, national or international law or regulation.

Our suppliers own all intellectual property rights relating to this Webpage and those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on this Webpage for commercial purposes.

You not must not:

• Reproduce, duplicate, copy or re-sell any part of our Webpage in contravention of the provision of these terms of use;
• Link to this Webpage;
• Introduce bugs, viruses, or other material that is malicious or technologically harmful;
• Attempt to gain unauthorised access to this Webpage, the server on which our Webpage is stored or any server, computer or database connected to our Webpage;
• Attack our Webpage via a denial-of-service attack or a distributed denial-of service attack; or
• Access without authority, interfere with, damage or disrupt:
  • Any part of this Webpage;
  • Any equipment or network on which this Webpage is stored;
  • Any software used in the provision of this Webpage; or
  • Any equipment or network or software owned or used by any third party.

By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

Limitation of liability

• We may make changes to this Webpage from time to time or withdraw or restrict the availability of all or any part of this Webpage for business and operational reasons.
• We do not guarantee that our this Webpage will be secure or free from bugs or viruses and are not responsible for them.
• The content on this Webpage is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the content on this Webpage is accurate, complete or up to date.
• This Webpage may, from time to time, include information and materials uploaded by other users. This information and these materials have not been verified or approved by us.
• We exclude all implied conditions, warranties, representations or other terms that may apply to this Webpage or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, this Webpage; or use of or reliance on any content displayed on this Webpage.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of this Webpage. When a breach of this policy has occurred, we may take such action as we deem appropriate. Including, but not limited to legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

We exclude liability for actions taken in response to breaches of this acceptable use policy.

These terms of use, their subject matter and their formation, are governed by English law and the courts of England and Wales will have exclusive jurisdiction.

We may revise this policy at any time by amending this page.

Last updated 23rd February 2023